Terms of Service

Please read these Terms of Service ("Terms") carefully before using the Custom Signs Maker website or placing an order with us. By accessing our website or placing an order, you agree to be bound by these Terms.

1. Acceptance of Terms

By accessing or using the services provided by Custom Signs Maker ("Company," "we," "us," or "our") at https://customsignsmaker.com, you ("Customer," "you," or "your") agree to these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this site or placing orders.

2. Our Services

Custom Signs Maker manufactures and sells custom printed signs, banners, vehicle wraps, displays, and related signage products. All products are custom-manufactured to order based on customer-provided specifications and artwork.

We reserve the right to refuse service to anyone for any reason at any time. We may modify or discontinue any product or service without notice.

3. Orders & Payment

3.1 Quotes

All quotes provided by us are valid for 30 days from the date issued unless otherwise stated. Quote prices are subject to change without notice. A quote does not constitute a binding order.

3.2 Order Confirmation

An order is confirmed when: (a) we provide a written order confirmation, and (b) full payment or approved deposit is received. Custom orders require payment in full before production begins unless a credit account has been established in writing.

3.3 Pricing

All prices are in US dollars and exclude shipping, applicable taxes, and installation unless explicitly stated. We reserve the right to correct pricing errors.

3.4 Payment

We accept major credit cards, ACH/bank transfer, and company checks. Payments by check must clear before production begins. Returned checks are subject to a $35 returned check fee.

4. Artwork & Design Files

4.1 Customer-Supplied Artwork

You are responsible for supplying print-ready artwork in an accepted file format (AI, EPS, PDF, SVG, or high-resolution PNG/JPG at 300 dpi or higher at final print size). We print what you provide. If your artwork is low resolution and you approve the proof, we are not responsible for blurry or pixelated output.

4.2 Design Services

If you purchase design services from us, the final production-ready files remain the property of the Company unless a separate file-ownership agreement is made in writing. You receive a license to use the finished printed product. Vector source files are transferred upon written request and may be subject to an additional file transfer fee.

4.3 Content Responsibility

You represent and warrant that you own or have the legal right to use all content (logos, images, text, trademarks) included in your artwork. We reserve the right to refuse to produce materials that are unlawful, infringing, obscene, or otherwise objectionable. You indemnify us for any claims arising from content you supply.

5. Proofs & Approval

A digital proof will be provided for your review before production. Production does not begin until you provide written approval ("proof approved"). By approving a proof, you accept full responsibility for the content, colors, spelling, grammar, and layout shown.

Color representation on screen differs from printed output due to monitor calibration and printing processes. If color matching is critical, request a physical color match before approving. We are not responsible for color variation from what you see on screen.

Proofs not responded to within 14 business days may result in order cancellation. Deposits on cancelled orders due to non-response are non-refundable.

6. Production & Turnaround Times

Turnaround times are estimates and begin on the business day after proof approval and payment confirmation. Standard turnaround is 3–5 business days for most products; complex or large orders may require longer.

Rush production is available on select products for an additional fee and must be requested before order placement. We are not responsible for delays caused by: incomplete or incorrect artwork, delayed proof approval, payment issues, carrier delays, acts of God, or other circumstances beyond our control.

7. Shipping & Delivery

We ship to all 50 US states via UPS, FedEx, or LTL freight for oversized items. Shipping charges are calculated at time of order based on destination, dimensions, and weight. You are responsible for providing an accurate shipping address.

Risk of loss transfers to you upon carrier pickup. We are not responsible for damage or loss during transit. Shipping insurance is available upon request. For freight deliveries, inspect all items before signing the delivery receipt — note any visible damage on the bill of lading.

If a shipment is returned to us due to incorrect address or failure to deliver, you will be responsible for re-shipping costs.

8. Returns, Refunds & Cancellations

8.1 Custom Products

All products are custom-manufactured to your specifications. We do not accept returns or issue refunds for custom products unless there is a manufacturing defect or error on our part.

8.2 Defects & Errors

If we make an error in production (meaning the printed product materially differs from your approved proof), we will reprint the order at no charge. Claims must be submitted within 5 business days of delivery with photos of the defect.

8.3 Cancellations

Orders may be cancelled before proof approval for a 15% cancellation fee. Orders cancelled after proof approval are non-refundable as production materials have been committed. Orders already in production cannot be cancelled.

9. Intellectual Property

All website content, including but not limited to text, graphics, logos, images, and software, is the property of Custom Signs Maker or its content suppliers and is protected by US and international copyright laws.

You may not reproduce, distribute, or create derivative works from our website content without written permission. The Company's name, logo, and all related names and marks are trademarks of the Company and may not be used without written permission.

10. Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall the Company, its officers, directors, employees, or agents be liable to you for any indirect, incidental, special, consequential, or punitive damages, including without limitation lost profits, lost revenue, loss of data, or business interruption, arising out of or related to your use of our services.

Our total cumulative liability to you for any claim arising out of or related to these Terms or the services shall not exceed the amount you paid to Custom Signs Maker for the specific order giving rise to the claim.

11. Indemnification

You agree to defend, indemnify, and hold harmless Custom Signs Maker and its officers, directors, employees, contractors, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your violation of these Terms; (b) your artwork or content infringing any third-party intellectual property rights; (c) any misrepresentation made by you.

12. Privacy

Your use of our services is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

13. Changes to Terms

We reserve the right to modify these Terms at any time. Changes are effective immediately upon posting to the website. The "Effective Date" at the top of this page reflects the last revision. Your continued use of our services after any changes constitutes your acceptance of the new Terms.

14. Contact

If you have questions about these Terms, please contact us:

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